Delivery & Returns Information

Deliveries

These are some of the frequently asked questions regarding delivery, please access full delivery information
in our Terms and Conditions

1. What courier is used?

We use Royal Mail

2. How much does delivery cost? (Please note these prices may alter depending on Royal Mail changes)

Cost depends on the weight of Product(s) purchased:

0.00 kg - 2.00 kg from £3.45
2.01 kg - 10.00 kg from £6.80
10.01 kg - 20.00 kg from £10.80
20.01 kg plus- price on application
Some items may also require additional insurance fees.

3. How long does delivery take?

We will try to deliver your Product(s) within 30 days of the date of your order; however, there may
be circumstances where delivery is delayed because of events beyond our control.

4. Will all my products be delivered at the same time if I have ordered more than one?

Should you order a number of different Products, we may deliver them in separate deliveries if they
are not all available at the same time for delivery. Some Products are so large and heavy that delivery
times may be slightly longer.

5. My question is not answered here, what do I do?
Check our full order and delivery policy in the Terms and Conditions, or you may find an answer on another
page. If not please contact us and we will be happy to help.

Returns

These are some of the frequently asked questions regarding returns, please access full return information in
our Terms and Conditions

1. Can I cancel my order?

If you have ordered Products, but not received them, you may cancel your order without giving a
reason, at any time within 14 days. You will have no obligation, and we will refund your money
within 14 days.

2. How do I return a Product?

If you wish to return Products once delivered you need to notify us via email at
empoweredcrystal.uk@gmail.com within 14 days of receiving the Product(s). The Product(s) need to
be returned to us within 14 days of this notification, and you will be responsible for covering the
delivery costs of returning the Product(s) to us.

3. How will I be refunded?

When returning your item, the way you originally paid will determine how we refund you. If the
Products were purchased in a promotion or discounted price, you will be refunded for the Product(s)
at the price charged within 14 days.

4. My question is not answered here, what do I do?
Check our full order and returns policy in the Terms and Conditions, or you may find an answer on another
page. If not please contact us and we will be happy to help.